Lloyds Bank replacing credit cards following cyber-attacks

Lloyds replacing credit cards after TicketMaster data breach.

Tens of thousands of customers are affected. Lloyds Banking Group is reissuing debit cards to customers after their details were compromised following the Ticketmaster data breach. Ticketmaster admitted the security breach affecting up to 40,000 UK customers who purchased tickets between February and 23 June 2018. Lloyds Bank, Halifax and Bank of Scotland customers had personal data stolen by the hackers.

The bank is also working with British Airways to establish which customers had their details compromised during cyber attacks. In September, BA revealed that two cyber-attacks had been carried out on its website.

BBC News reported that BA’s owner disclosed the breach during a stock exchange announcement. IAG admitted that 185,000 people had payment card details stolen, with 77,000 customers having their name, address, email address and detailed payment information taken. However, it did not reveal details of how many people had been affected by the second attack.

Customers wait while bank is replacing Credit Cards

Customers with credit cards are being notified by letter, with their existing card being blocked from Oct 15. Replacing credit cards is normally completed within five working days. But this means customers may be without their credit card for up to a week. A spokesman for Lloyds Banking Group said:

Lloyds Banking Group uses a range of approaches to protect customers from the risk of fraud, including reissuing cards on occasion. In all cases, we take all possible steps to minimise time without a card.

Replacing Debit Cards?

The bank confirmed that it will not be replacing debit cards, However, the bank will immediately issue a new card if it detects a fraudulent transaction. Lloyds is not the only provider that has reacted to the Ticketmaster breach in this way. Barclaycard also confirmed that it had issued new cards to customers as a result of the cyber attack reports The Telegraph. According to the BBC, Barclays Bank confirmed that in the event of a data breach, it would replace the debit cards of customers who may have been affected as a precautionary measure. HSBC also told the BBC:

Protecting our customers and their money is an absolute priority for us, which is why we have put in place additional monitoring on cards that may have been affected by recent issues, but we are happy to replace a customer’s card if that is their preference.

Sources & credits: BBC News, The Telegraph

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